24/7 Local Support

Kansas City VoIP Support That Actually Cares

Real people, local expertise, and genuine commitment to your success. Our Kansas City support team is here 24/7 to keep your business communications running perfectly.

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< 15 min

Average Response Time

98.5%

Customer Satisfaction

99.2%

First Call Resolution

24/7

Emergency Support

Support Tiers for Every Business Need

From basic support included with every plan to dedicated white-glove service, we have the right level of support for your business.

Standard Support

Essential support included with all plans

Included

What's Included:

24/7 emergency support
Business hours phone support
Email support with 4-hour response
Online knowledge base access
System status notifications
Basic troubleshooting
Firmware update notifications
Community forum access

Response Time

4 hours during business days

Availability

24/7 emergency, business hours general

Support Channels

Phone, Email, Online portal

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Priority Support

Enhanced support for critical business needs

$15/month per line

additional cost

What's Included:

All Standard Support features
1-hour response SLA
Priority phone queue
Direct technician access
Proactive system monitoring
Monthly system health reports
Advanced troubleshooting
Remote system optimization
Escalation to on-site support
Custom training sessions

Response Time

1 hour guaranteed

Availability

24/7 priority support

Support Channels

Priority phone, Email, Chat, SMS alerts

Upgrade Support

Enterprise

Dedicated Support

White-glove support with dedicated account manager

$150/month minimum

additional cost

What's Included:

All Priority Support features
Dedicated account manager
Named technical contact
15-minute response SLA
Proactive issue prevention
Weekly system reviews
Custom SLA agreements
On-site support included
Executive escalation path
Custom integrations support
Change management assistance
Business continuity planning

Response Time

15 minutes guaranteed

Availability

24/7 dedicated team

Support Channels

Direct phone, Dedicated chat, Account manager, Emergency hotline

Upgrade Support

Comprehensive Support Services

Beyond troubleshooting - we're your strategic communications partner

Technical Support

Expert technical assistance for all VoIP issues

Call quality troubleshooting
Feature configuration assistance
Network connectivity issues
Phone programming support
Integration troubleshooting
Performance optimization

Training Services

Comprehensive training for your team

New user onboarding
Advanced feature training
Administrator training
Best practices workshops
Custom training materials
Video training library

System Maintenance

Proactive maintenance and monitoring

Proactive system monitoring
Firmware updates management
Performance optimization
Security patch management
System health reporting
Preventive maintenance

Business Continuity

Ensuring your communications never fail

Disaster recovery planning
Backup system configuration
Failover testing
Emergency response procedures
Business continuity consulting
Crisis communication plans

Multiple Ways to Get Help

Choose the support channel that works best for your situation

Phone Support

Direct phone support with Kansas City technicians

24/7 emergency, business hours general

(816) 555-TECH

Local Kansas City support team
No outsourced call centers
Technical experts, not script readers
Immediate escalation available

Email Support

Detailed technical support via email

Response within 4 hours business days

support@kcvoip.com

Detailed technical documentation
Screenshot and file attachments
Complete conversation history
Automatic ticket tracking

Live Chat

Real-time chat support for quick questions

Business hours: 8am-6pm CST

Instant response for simple issues
Screen sharing capabilities
File transfer support
Chat history preservation

Customer Portal

Self-service support portal and knowledge base

24/7 access

Comprehensive knowledge base
Video tutorials and guides
Ticket tracking and history
System status and notifications

Our Service Level Commitments

Clear commitments with measurable guarantees

Support Tier	Response Time	Resolution Time	Uptime SLA
Standard Support	4 hours business days	24 hours for critical issues	99.5% uptime guarantee
Priority Support	1 hour guaranteed	4 hours for critical issues	99.7% uptime guarantee
Dedicated Support	15 minutes guaranteed	1 hour for critical issues	99.9% uptime guarantee

Experience Kansas City's Best VoIP Support

Join hundreds of Kansas City businesses who trust our local support team. Real people, real expertise, real results.

Call Support: (816) 555-TECH Contact Support Team

24/7 emergency support • Local Kansas City team • No outsourced call centers

Support Tier

Response Time

Resolution Time

Uptime SLA

Standard Support

4 hours business days

24 hours for critical issues

99.5% uptime guarantee

Priority Support

1 hour guaranteed

4 hours for critical issues

99.7% uptime guarantee

Dedicated Support

15 minutes guaranteed

1 hour for critical issues

99.9% uptime guarantee