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Real people, local expertise, and genuine commitment to your success. Our Kansas City support team is here 24/7 to keep your business communications running perfectly.
From basic support included with every plan to dedicated white-glove service, we have the right level of support for your business.
Response Time
4 hours during business days
Availability
24/7 emergency, business hours general
Support Channels
Phone, Email, Online portal
Response Time
1 hour guaranteed
Availability
24/7 priority support
Support Channels
Priority phone, Email, Chat, SMS alerts
Response Time
15 minutes guaranteed
Availability
24/7 dedicated team
Support Channels
Direct phone, Dedicated chat, Account manager, Emergency hotline
Beyond troubleshooting - we're your strategic communications partner
Choose the support channel that works best for your situation
24/7 emergency, business hours general
(816) 555-TECH
Response within 4 hours business days
support@kcvoip.com
Business hours: 8am-6pm CST
24/7 access
Clear commitments with measurable guarantees
| Support Tier | Response Time | Resolution Time | Uptime SLA |
|---|---|---|---|
| Standard Support | 4 hours business days | 24 hours for critical issues | 99.5% uptime guarantee |
| Priority Support | 1 hour guaranteed | 4 hours for critical issues | 99.7% uptime guarantee |
| Dedicated Support | 15 minutes guaranteed | 1 hour for critical issues | 99.9% uptime guarantee |
Join hundreds of Kansas City businesses who trust our local support team. Real people, real expertise, real results.
24/7 emergency support • Local Kansas City team • No outsourced call centers